Best Practices for Leveraging Your Remote Agent Workforce m6262

Art Schoeller, Vice President and Principal Analyst for Forrester, shares his expert insights on how to your agent workforce during the work from home period caused by COVID-19. Sharing clear, straightforward tips, he walks through how to balance remote-working needs with efficiency, use automation and AI to streamline workflow areas, and provide flexible communication options from both an employee and customer standpoint. 2o426a